I had specifically asked HDFC Bank to provide me an ATM card and NOT a Debit card and now I get an SMS stating that that ‘ATM/Debit Card’ PIN has been dispatched to me.
What the heck, Does HDFC Bank not understand the difference between a Debit card and an ATM card in spite of specifically filling in an application form at the Lower Parel Branch asking only for an ATM Card ?
When I tried applying for an ATM card in person at the Lower Parel Branch of HDFC Bank, I was first told by the customer service desk at the Lower Parel Branch that HDFC bank does not provide ATM cards but only Debit cards. I polietly explained to them that as thier client my requirement was an ATM card and not a Debit Card and finally they agreed that in ‘special cases’ they do provide ATM cards.. Since at the time of application for this ATM card, I had run out of check book leaves and I did not have any means of withdrawing cash otherwise, I wanted HDFC bank consider mine as thier so called ‘special case’. They agreed and told me that they could now provide me an ATM Card and for which they made me fill an application form for an ATM card. The procedure included entering a special code in the application form that said that I did not need a Debit Card but ONLY an ATM card.
Now I get this SMS on 17/07/2010 which said,
‘Your HDFC Bank ATM/Debit Card has been dispatched via ***** bill number ********* through xyz courier to your Mailing Address registered with the bank. In case you do not your PIN Number within 7 days, please contact HDFC Bank Phonebanking or your Nearest Bank Branch’.
HDFC Bank don’t you understand the difference between an ATM card and a Debit Card ?
In case you don’t, please read this wikipedia link about what an ATM Card is.
On the URL it says ‘ Unlike an offline debit card that is signature based, in-store EFTPOS purchases or refunds with an ATM card require authentication through a personal identification number (PIN), similar to an online debit card that is also PIN based. This means that ATM cards cannot be used at merchants that are without a direct connection to an interbank network.’ HDFC Bank, This is my requirement.
This is what the wikipedia says is a Debit card.. HDFC Bank, this is what I don’t want.
HDFC Bank, if you are client oriented bank which places client satisfaction over everything else then let me tell you this one more time HDFC Bank, as your client, I am not at all pleased with your service of lies and deception and double talk and refusal to give me what my requirement is and instead trying to force your will on me.