Flipkart.com creates user accounts without permission.

Flipkart sure is great way to purchase stuff on line. I recently ordered an induction cooker via Flipkart.I ordered it on 19/12/2011 around 12.30 PM and got it delivered to my residence the next day afternoon. Great delivery time folks.

But I have a problem with Flipkart. They have a product and I have the money,I am willing to pay the money and purchase what they are offering on line.When I go shopping to a shop in town and say I like a fridge, I purchase it and I don’t need to give my name or any personal information even to obtain a bill or warranty card. The fact that I have the money and they have the fridge I like and our willingness to transact cash for the good is sufficient for the transaction to occur.

The presence of the bill and the warranty card is proof that I have purchased the product and I get the service in the warranty period for any goods that I have purchased.

In case of an online purchase,the only thing that the vendor needs to know is your email address and mode of payment and the address to deliver the product, nothing more nothing less. You don’t need to even
register on a website to do the transaction. Flipkart created an online account in my name xxxxxx@flipkart.com (xxxxxx being the username part of the email address I used to register with Flipkart) without obtaining my permission.

A few emails were exchanged and Flipkart had to close down the account that they created on my behalf without consulting me.

Note: I have modified name of my email address,model brand and name and other transaction ids so that my privacy and right to anonymity online is not breached and also the names of the customer service representatives of FlipKart who corresponded with me.
Privacy is a two way street right ?

Dear Customer,

Greetings from Flipkart!

Order ID : X7W2A12345
Item : Bajaj CHEF PRO Digital Induction Cook Top (Golden) (ZU7EDEEDEDDD)

Thank you for writing in.

As per your request we have deleted your e-mail id from our data base.

We sincerely apologize for the inconvenience caused to you.

Have a pleasant day!

Customer By Email (.) – 21/12/2011 02.40 PM
Hi Flipkart,

The consignment has been delivered. Please delete my account and confirm
the deletion once it is done.

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Response Via Email(Edward) – 20/12/2011 02.26 PM
Dear Customer,

Greetings from Flipkart!

Order ID : X7W2A12345
Tracking ID: ABCDEFGH123
Item : Bajaj CHEF PRO Digital Induction Cook Top (Golden) (ZU7EDEEDEDDD)

On checking our records, we see that this order has been shipped already through Flipkart Logistics. You should have received a shipping confirmation e-mail from us which includes the tracking number for this consignment.

On checking the courier web site, we see that the order is out for delivery and it’s likely to reach you end of today, if not within the next 24 hours. If for some reason this remains undelivered, please let us know so that we will take appropriate action to ensure the delivery.We request you to revert to us once the consignment had been delivered to you, so that we will go ahead and delete your account.

We appreciate your patience and cooperation in this regard.

Customer By Email (.) – 20/12/2011 02.10 PM
Hi Flipkart,

I have made orders with flipkart earlier without having to register my
email address on your site. You may use my email address only for
processing the current order (Order ID : X7W2A12345) and nothing
further.

If it is mandatory to register on your site, then please cancel the order.
I do not want to register on your site or receive any further promotional
spam mail from your end.

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Response Via Email(Charles) – 20/12/2011 10.04 AM
Dear Customer,

Greetings from Flipkart!

Order ID : X7W2A12345
Item: Bajaj CHEF PRO Digital Induction Cook Top (Golden) (ZU7EDEEDEDDD)
E-mail: xxxxxx@mailservice.com

Thank you for writing in. We tried calling you but failed. Please be informed that
if we delete the account then the order will be cancelled. Kindly revert with an
alternative e-mail id so that we can have it changed for further communications to
process the above order.

We appreciate your anticipated patience and cooperation regarding the same.

Customer By Email (.) – 19/12/2011 10.40 PM
Hi,

Have you deleted my account XXXXX@flipkart.com as I had told you to do.
This account was created automatically on Flipkart and without my permission.

If you do not delete my account from your system and confirm the deletion
within tomorrow, consider the order canceled.

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Response Via Email(Martin) – 19/12/2011 05.56 PM
Dear xxxxxx,

Greetings from Flipkart!

We tried calling you to verify the order mentioned below, which you have placed
using Cash on Delivery payment method.

Order ID : X7W2A12345

Considering your mail as a confirmation, we will confirm your order for the same.
You will receive a shipping confirmation e-mail with the tracking details once the
order is shipped.

Customer By Email (.) – 19/12/2011 02.25 PM

Hi,

xxxxxxxx is indeed my number. I have called your customer service department and confirmed the order.

My postal address is xxx-x, yy-apartments, xyz-locality,xxx-city,pin-code.

I do not need an account at flipkart.com. Please delete my account
‘XXXXXX’ created by you without asking me first at flipkart.com and
linked to this email account.

Please revert back to me via email once this is done.

> Greetings from Flipkart.com!
>
> This is regarding your Cash on Delivery Order X7W2A12345 for the
> following item(s):
> Bajaj CHEF PRO Digital Induction Cook Top (Golden) (ZU7EDEEDEDDD) [Qty: 1]
>
> We have been trying to get in touch with you xxxxxxxxxx regarding your
> order, but have been unable to. Please get in touch with us at the
> earliest, either by replying to this email or by contacting our Customer
> Support Team on 1800 102 3547 for us to proceed with your order.
>
> We look forward to hearing from you.
>
> Regards,
> The Flipkart Customer Support Team
>